I wouldn't want you to lose any more sleep over this (and why wouldn't you? this is laundry were talking here), so here goes:
My washer is fixed, and it works like a charm. Seriously LOVE my washer and dryer. Like LOVE, LOVE them.
I love selecting just the right wash cycle for the load I'm doing, and hearing the accompanying ding. I love seeing how clean it actually gets my kids clothes. And mine. Jeff's too, for that matter. I LOVE having a working washing machine. I went far too long without one.
As much as I love my newly working washer, I'm still a little annoyed that it took two service calls and a replacement of the control panel to get it working the way it should have from the beginning.
Plus, I expected something extra from my "executive" case manager. He didn't come and do my laundry. He didn't offer to take me out to lunch. He didn't even offer me free HE soap. As far as I'm concerned, the time he spent on my case didn't benefit me in ANY way. I appreciate his phone calls checking up on my account, but the bottom line is that my washing machine got fixed on the day it was scheduled to, before I got my senior management "in guy" who I thought would speed up the process.
Next time I have an executive case manager taking care of me, I hope I actually get something out of the deal. Like my clothes washed for a year. Or a gift card for like 500 bucks to my favorite restaurant. Or a new washer that works. I don't think my wants are very out of line. I just don't understand why they didn't think of these themselves. :) You know?